Privacy Policy

Kaizen Strategic AI Inc., a corporation registered in British Columbia, Canada (operating the Kaizen DSP brand), is the data controller for the processing described in this policy. This policy applies to all Kaizen DSP products and services, including Choroboros, the Kaizen DSP website, future plugins, and customer content features.

When you purchase a Kaizen DSP product or contact us by email, we collect the information you provide — typically your email address and any message content. Before commercial testing, we collected email addresses from people who requested product updates, completed surveys, or submitted feedback. An address in that archive does not mean its owner received a beta build. These records are retained only as needed for the consented communication, support, and license continuity. You can unsubscribe from product emails at any time.

If you submit feedback (bug reports, feature requests, survey responses), we collect whatever you include — typically email, message, and optional rig metadata. We use this to improve the product and provide support. We do not use feedback for marketing unless you have separately opted in.

We record limited first-party operational telemetry so we can run launch operations: page path, site host, referrer host, checkout clicks, download attempts, support submissions, support email fallback clicks, support chat status, waitlist submissions, and purchase webhook status. This telemetry is cookieless, does not store raw IP addresses, and is used for fraud prevention, support recovery, beta operations, and launch monitoring.

Optional analytics tools, such as Vercel Analytics, are used only according to your cookie preferences. We do not use third-party advertising trackers by default. We do not build advertising profiles.

When you purchase a commercial Kaizen DSP product, payment is processed by Paddle.com Market Ltd as the Merchant of Record. Paddle collects and processes payment data (card details, billing address, country) and handles VAT, GST, and sales tax globally. Kaizen DSP does not receive or store your payment card details.

Paddle provides us with: transaction status, your email (for license delivery), and country/region (for tax and support purposes). Payment-related personal data is governed by Paddle's privacy policy and Paddle's checkout buyer terms.

Some Kaizen DSP products may include export or sharing features for user-created content. Where those features are enabled, we may process the minimum account, license, and content data needed to provide the export and maintain attribution.

If an export includes an attribution identifier, we treat it as pseudonymous data. We do not embed your payment details in exported content. If you request erasure, we remove account-side mappings where legally and technically possible.

We use your email to deliver license keys, respond to support and feedback, and send product updates you have opted into. We do not sell your email to third parties. Marketing-style emails include an unsubscribe link; transactional and support emails are necessary for the service. Compliance with Canada's Anti-Spam Legislation (CASL) is observed for all marketing outreach.

We do not sell your personal data. We share data only with the service providers needed to operate the service — payment, hosting, analytics, email, support, and product infrastructure providers — and only when required by law.

We retain data only as long as needed for the purposes above: beta signup data while needed for product communications and support continuity; purchase and license data for the life of the license and as required by tax law (typically 6–7 years for Canadian tax purposes); creator-attribution records until you request erasure or we no longer need them.

Depending on your jurisdiction, you may have rights to access your data, correct it, request erasure, restrict or object to certain processing, and request data portability. To exercise any right, email us at support@kaizendsp.com. We respond within 30 days. EU/UK residents have the right to lodge a complaint with their supervisory authority.

Kaizen DSP products are not directed at children under 13 (or under 16 in jurisdictions that apply that threshold). We do not knowingly collect data from children. If you believe a child has submitted data, contact us and we will delete it.

We may update this policy. The “Last updated” date at the top will change. For material changes affecting paid customers, we will notify you by email or in-product notice.

Privacy requests: support@kaizendsp.com
For terms, refunds, or licensing, see our Terms of Service and Refund Policy.