Support
Help for installation, compatibility, and product issues.
Need help?
Start with the links below. If you cannot find an answer, email us at info@kaizenstrategic.ai. We typically respond within 24-48 hours.
Installation guide
Step-by-step installation instructions for macOS, Windows, and Linux, including Gatekeeper and SmartScreen bypass steps.
Troubleshooting
Common issues covered:
- Plugin does not show up in your DAW (Gatekeeper, SmartScreen, rescan steps)
- Plugin shows as crashed in Ableton
- AU validation fails in Logic
- DAW freezes on exit (Cubase / Windows)
- Where bug report files are saved
- How to submit a bug report
How to report a bug
Email info@kaizenstrategic.ai with the following details:
- Your operating system and version
- DAW name and version
- Steps to reproduce the issue
- Engine and settings used
- Any log or feedback file from the plugin (see troubleshooting guide for file locations)
You can also use the feedback form for quick reports.
Contact
Email: info@kaizenstrategic.ai
We typically respond within 24-48 hours. For press or partnership inquiries, see the Press page.
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