Support
Help for installation, compatibility, and product issues.
Need help?
Start with the links below. If you cannot find an answer, email us at info@kaizenstrategic.ai. We typically respond within 24-48 hours.
Installation guide
Commercial install instructions will be updated for the May 11 release. Existing beta testers can use the troubleshooting guide for installs they already downloaded.
Public beta is closed. New users should watch the pricing page for commercial checkout.
Troubleshooting
Common issues covered:
- Plugin does not show up in your DAW (rescan steps, stale-copy cleanup, install paths)
- Plugin shows as crashed in Ableton after upgrading from an older beta
- AU validation fails in Logic
- Confirming you are actually on v2.05 if an older issue seems to persist
- Where bug report files are saved
- How to submit a bug report
How to report a bug
Email info@kaizenstrategic.ai with the following details:
- Your operating system and version
- DAW name and version
- Steps to reproduce the issue
- Engine and settings used
- Any log or feedback file from the plugin (see troubleshooting guide for file locations)
You can also use the feedback form for quick reports.
Contact
Email: info@kaizenstrategic.ai
We typically respond within 24-48 hours. For press or partnership inquiries, see the Press page.
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